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OCR: A Matter of Trust? It seems counterintuitive: IS pros say they'll be taking on more development work in-house, not less - this in an era of soaring complexity, skills shortages, and with an abundance of very capable packaged apps on the market. It's not a major trend, but concomitantly, there's evidently no clear push to boost proportionately the purchases of packages. Put it down to the fact that since packaged apps are available to all comers, they don't give much competitive differentiation. Plus, their markets are pretty much saturated. How Applications Are Delivered Developed and tested 30 in- house with company personnel 34 Packaged applications 68 (purchased and customized) 63 Packaged apps (purchased 94 and used as is) 86 Developed and tested by in-house contract program- 78 mers [temporary employees) 78 Developed and tested by third-party groups 72 (consultants, systems integrators, VARs) 69 % of Respondents Current In two years In what ways does your organization deliver applications? In what ways do you expres your organization to deliver applications in 2 wars? (Select all that apply)